Refunds, cancellation and payment disputes

What you purchase

A paid subscription provides the CoDev features and limits shown for the selected tier on our pricing page. It renews monthly at the amount and currency displayed in Stripe Checkout until canceled. Separate AI-provider subscriptions and API charges are not included unless expressly stated.

Cancel future renewals

Open Settings → Billing → Manage billing and select cancellation in Stripe’s customer portal. Complete the confirmation and check the end date displayed in Settings. Cancel before the next renewal to prevent that charge. You keep access until the paid period ends unless you choose account deletion. If the portal is unavailable, email admins@trycodev.com with your account email and cancellation request.

Deleting a workspace or disconnecting an AI provider does not cancel CoDev billing. Successfully deleting your CoDev account immediately cancels its CoDev subscriptions and ends access. It does not cancel subscriptions held directly with AI providers or other third parties.

Request a refund

Contact admins@trycodev.com with your account email, invoice or receipt identifier, charge date and reason. Do not email full card numbers, passwords or API keys. We review refund requests individually, including duplicate charges, billing errors, unauthorized charges and service problems. Cancellation and account deletion do not automatically refund past charges or unused time.

Refunds required by law remain available regardless of this policy. Statutory withdrawal rights, consumer guarantees and remedies for defective or undelivered services take priority. Contact us promptly if you wish to exercise a withdrawal right; no wording here requires you to waive it. Any promotional refund promise shown when you purchased also applies.

If approved, a refund is submitted through Stripe to the original payment method where supported. Bank processing times vary; a submitted refund may take several business days to appear. We will tell you the approved amount and whether the subscription is also canceled. A refund alone is not a substitute for confirming cancellation.

Unrecognized charges and chargebacks

If you do not recognize a charge, contact us so we can investigate. You may also contact your payment provider directly and retain all rights and deadlines for disputing charges. You do not have to contact us first or withdraw a dispute to exercise your legal rights.

For an open dispute, we coordinate with Stripe and the card issuer to avoid duplicate reimbursement. We may provide relevant transaction details, subscription terms, acceptance records and service/cancellation history to resolve it. We do not impose an automatic penalty for filing a dispute. Any restriction of service must be proportionate to an actual payment or security issue.

Billing support

Invoices and payment-method changes are available from Settings → Billing → Manage billing. Email admins@trycodev.com if you cannot sign in or need help with cancellation, a refund, a payment dispute or a consumer-rights request.